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Casinos with movie theaters in las vegas11/24/2023 ![]() After a painful 5 minute interaction we finally got our refund and left that place. We received no explanation as to why our showing of 1:45pm was cancelled and no apology. The manager came down and never addressed us or even gave eye contact, he strictly talked to the front desk attendant. We went back to the front desk and asked to speak to the manager for a refund. ![]() We proceeded to the assigned theater and sure enough people were sitting in our assigned seats. I was pissed! Then she tells us that we can go to the 1:30pm showing and our same seats would be available. When we went to the front desk, the young lady informed us that the 1:45pm showing was cancelled, but no communication was sent out to customers prior. ![]() We arrived to the theater at 1:30pm and the ticket machine said there was a problem finding our tickets so we had to go to the front desk. Our tickets were purchased for the 1:45pm showing on Christmas Day. ![]() We prepurchased our tickets 2 weeks prior to arrival on Eclipse's website and were excited to experience what we read was an upscale theater. While in town we decided we would catch the new Star Wars movie since we would already be in town and it would be cool to watch it out of town. My family and I traveled to Las Vegas from San Antonio, TX to visit for Christmas. ![]()
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